Privacy Policy

Last updated: 9 October 2026

1. Information We Collect

When you place an order or submit an inquiry, we collect the information you provide — your name, email address, phone number, and shipping address. For bulk inquiries we also collect your company name and order requirements. We do not collect more than we need to serve you.

2. How We Use Your Information

We use your information to process and deliver your orders, respond to inquiries, send order-related updates, and provide customer support. We may contact you about your order via email or phone.

3. Payment Information

Online payments are processed securely by Razorpay. Your card, UPI, and banking details are handled directly by Razorpay and are never stored on our servers. We only receive confirmation of whether a payment succeeded.

4. Cookies, Analytics & Advertising

We use your browser's local storage to remember the items in your shopping cart between visits, and to keep a random visitor ID so we can count visits and see which pages are used. Our own site records the pages you view, the links and buttons you click, and shop actions such as adding to cart or placing an order. This helps us improve the website.

We also use Google Analytics (through Google Tag Manager) and the Meta Pixel. These set cookies and send Google and Meta the pages you visit and your shop actions, for example viewing a product, adding to cart, starting checkout or placing an order, with the product and amount. Your browser also sends them technical details such as your IP address and browser type. We use this to measure visits and to show and measure our ads on Facebook and Instagram. We do not send them your name, email address, phone number or delivery address.

You can block or delete cookies in your browser settings, or use an ad blocker. Your cart and checkout will still work. You can also control ads based on your activity in your Meta ad preferences and Google My Ad Center.

5. Sharing Your Information

We share your information only as needed to fulfil your order — for example, with our delivery/courier partners and our payment processor (Razorpay). The analytics and advertising services described in section 4 receive browsing and shop activity only, not your contact or delivery details. We do not sell or rent your personal information to anyone.

6. Data Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you by contacting us. We will respond to reasonable requests in accordance with applicable law.

8. Contact Us

For any privacy-related questions, email us at info@kashveenaturals.com or call +91 892 082 3463.